• Led a team of 50 KYC analysts and 30 fraud detection professionals, driving customer due diligence, AML/CFT compliance, and financial crime mitigation.
• Designed and implemented scalable KYC and fraud workflows, improving accuracy, operational efficiency, and throughput.
• Conducted risk assessments, identified compliance gaps, and mitigated onboarding and monitoring risks.
• Directed quality assurance and process governance, providing strategic guidance and establishing a custom quality framework to enhance SLA adherence.
• Collaborated with compliance, legal, and risk management teams to resolve escalations and regulatory challenges, ensuring client satisfaction.
• Delivered data-driven reports and analytics to senior leadership, enabling informed decision-making and performance tracking.
• Executed performance management, including KPI tracking, coaching, appraisals, workforce scheduling, and capability building.
• Supported Bluebolt automation and reporting enhancements, reducing manual effort and improving process efficiency and operational excellence.
• Oversaw resource planning and task allocation, ensuring optimal team productivity and SLA adherence.
• Conducted regular team performance reviews and coaching sessions, enhancing skills and accountability.
• Acted as the primary point of contact for escalations, resolving complex operational and client issues.

• Led a KYC/Fraud Risk team of 45, ensuring SLA compliance, quality, and operational efficiency.
• Managed workflow, quality checks, escalations, and performed onboarding, periodic reviews, and EDD for high-risk clients.
• Supported fraud investigations and acted as primary point of contact for client queries, escalations, and governance.
• Prepared and presented MIS reports, dashboards, and risk summaries to leadership and stakeholders.
• Ensured strict adherence to regulatory guidelines, internal policies, and compliance standards across all KYC and fraud operations.
• Designed and delivered training programs and knowledge sessions to upskill analysts and maintain high-quality standards.
• Monitored team performance metrics and KPIs, preparing actionable insights for leadership to drive operational excellence.
• Participated in audit readiness and regulatory inspections, ensuring documentation, processes, and MIS reports met compliance requirements.

• Led Prime Brokerage Dividends and Equity initiatives, managing corporate action workflows across EMEA and Americas.
• Executed dividend and equity reconciliations, mitigating financial exposure and operational risks.
• Delivered project leadership, managed claims validation and issue resolution (JIRA), and developed ETF/US market intelligence reports.
• Directed operational risk management, including risk profiling, incident analysis, and scenario planning, ensuring regulatory compliance.
• Onboarded and coached 25 analysts, ensuring timely dividend settlements and enhanced team productivity.
• Managed stakeholder communications for escalations, regulatory reporting, and critical market events, ensuring timely updates and transparency.

• Led 20 Credit Executives, ensuring credit appraisal, loan lifecycle, and KYC compliance.
• Partnered with lenders and stakeholders for compliant, timely loan disbursals.
• Implemented process improvements and profit optimization, boosting portfolio performance.
• Managed KPI/SLA frameworks, credit risk assessments, and audits, improving turnaround and service efficiency.

• Led 6 data analysts, driving KPI achievement and upskilling to meet business needs.
• Built partnerships with Barclays and RBS, streamlining corporate data access and operations.
• Analyzed corporate actions across global markets, ensuring compliance and reporting standards.

• Executed accounting controls, maintained general ledger accounts, and ensured compliance with legal, regulatory, and internal policies.
• Managed bank reconciliations, monthly accruals, and fixed asset accounting, ensuring ledger accuracy and timely reporting.

Recognized for achieving the highest percentage contribution in processing OOD’s SSIs.

Awarded for outstanding performance and consistently meeting KPIs.

Honored for continuous hard work, dedication, and commitment to excellence.

Secured 3rd place for exemplary presentation skills in the Corporate Immersion Workshop.