• Spearheading end-to-end QA processes for Salesforce CRM, customer portals, and complex enterprise applications, ensuring seamless, high-quality deployments.
• Partnering with cross-functional teams to translate business requirements into actionable test plans and evaluate the impact of Salesforce customizations on system performance.
• Designing comprehensive QA frameworks, including test strategies, detailed test cases, and traceability matrices, fully aligned with Agile workflows and project milestones.
• Conducting thorough functional, regression, integration, and UAT testing to ensure flawless system functionality and alignment with business objectives.
• Ensuring the integrity of data, validating automation logic (Apex triggers, flows), managing user access controls, and optimizing UI responsiveness.
• Utilizing cutting-edge automation tools, including Selenium WebDriver, TestNG, and Cucumber, to accelerate testing cycles and enhance testing accuracy.
• Leading continuous improvement initiatives to optimize test coverage, execution speed, and reporting accuracy across Salesforce and enterprise applications.
• Driving automation-first strategies by designing reusable, scalable test scripts that reduce manual testing effort and increase test reliability.
• Mentoring and guiding junior QA engineers, promoting best practices in test design, execution, and defect management within Salesforce testing frameworks.
• Collaborating with DevOps and CI/CD teams to integrate automated tests into the pipeline, ensuring seamless and rapid delivery of new features and fixes.
• Analyzing defect trends and providing actionable insights to development teams, driving root cause analysis and process improvements.

• Directed full-cycle Quality Engineering (QE) for Cloud Capture and Archive suite, incorporating Microsoft Teams resources (teams, groups, channels, chats) and driving efficient product launches.
• Designed and implemented QE testing plans, collaborated with cross-functional teams, and optimized automation coverage while managing potential risks.
• Led SDET teams, troubleshooting intricate technical challenges and ensuring swift resolution to maintain project timelines.

• Executed QA for IBM NextGen Cloud, improving private cloud security and flexibility, while optimizing the deployment of compute, storage, and network resources.
• Developed and implemented Agile testing strategies for system integration, performance evaluation, and user acceptance testing (UAT).
• Spearheaded test automation initiatives, converting manual testing processes into automated workflows to enhance CI/CD pipeline efficiency.
• Coordinated QA activities with cross-functional teams, aligning testing procedures with project management timelines and requirements for streamlined project execution.
• Optimized cloud infrastructure testing by integrating cloud-native tools, ensuring high availability, security, and performance benchmarks were consistently met.
• Implemented test-driven development (TDD) to ensure code quality, reducing defects by 30% in production and streamlining the release process.
• Collaborated with DevOps teams to refine continuous testing strategies, ensuring seamless integration between development, testing, and deployment phases.
• Utilized cloud monitoring tools to conduct real-time performance testing, proactively identifying and resolving potential bottlenecks to maintain system stability.

• Performed eCommerce quality assurance using SAP Hybris tools (HMC, PCM, HAC, Report Cockpit, CS Cockpit, WCMS Cockpit, CMS Cockpit) for platform testing.
• Led testing initiatives for SAP Hybris eCommerce platforms, including Lufthansa Airlines’ booking and lounge tracking processes.
• Supervised a six-member QA team, managing testing across web, mobile, and desktop applications, while automating processes with Selenium WebDriver and Cucumber.
• Developed expertise in multiple domains, including retail, aviation, and healthcare, to support comprehensive testing strategies.
• Developed and maintained test plans, test cases, and defect tracking to ensure comprehensive coverage and robust reporting across all project phases.
• Implemented risk-based testing strategies, prioritizing critical business features and improving test coverage based on risk analysis.
• Mentored junior testers, fostering skill development and knowledge sharing within the QA team to improve overall test execution quality.
• Optimized test automation scripts to enhance reusability and reduce manual intervention, using Selenium WebDriver, Cucumber, and Java.

CERTIFICATIONS:

• AWS Certified Cloud Practitioner: Confirms understanding of AWS Cloud concepts, architecture, security, and pricing models.
• DASSM – Disciplined Agile Senior Scrum Master: Validates advanced knowledge in agile leadership, scaling agile practices, and team coaching.
• Professional Scrum Master I (PSM I): Validates knowledge of Scrum framework and agile principles for managing complex projects.
• Microsoft Azure Fundamentals (AZ-900): Demonstrates foundational knowledge of cloud concepts, Azure services, and cloud security.
• Six Sigma Black Belt: Advanced certification in process improvement, project leadership, and statistical analysis.
• ISTQB Foundation Level: Recognizes understanding of software testing processes, lifecycle, techniques, and tools.
• Six Sigma Yellow Belt: Covers basics of Six Sigma methodology and support roles in process improvement projects.
• Lean Six Sigma White Belt: Introduces Lean Six Sigma principles for identifying waste and improving efficiency.
• Google Digital Marketing: Covers SEO, SEM, analytics, and online marketing strategies via Google’s certification program.
• Project Management Essentials: Provides an overview of project planning, execution, monitoring, and stakeholder communication.
• Scrum Master & Agile Fundamentals: Introduces agile project management practices and Scrum roles, events, and artifacts.
• RPA Training – Blue Prism & UiPath Developer: Hands-on training in Robotic Process Automation using Blue Prism and UiPath platforms.