• Prepared Monthly Dispute and KPI reports, performed system validation, and developed operational workflows to enhance efficiency.
• Designed and executed test scenarios, ensured end-to-end traceability through Panaya, and maintained compliance documentation.
• Managed data migration and validation during the transition from BAAN to Oracle Fusion, collaborated with PMO for process mapping and knowledge transfer.
• Logged and tracked Jira tickets, coordinated with stakeholders for issue resolution, and provided post-go-live support during Hyper Care to assist end-users.
• Facilitated cross-functional collaboration by conducting workshops and training sessions to ensure team alignment and understanding of new processes.
• Analyzed system performance metrics and user feedback to identify areas for continuous improvement and implemented best practices.
• Streamlined communication processes among stakeholders, ensuring timely updates and clarity throughout the project lifecycle.
• Assisted in the development of user training materials and delivered training sessions to enhance user adoption and proficiency with new systems.
• Collaborated with IT and business teams to define project requirements, scope, and objectives, ensuring alignment with organizational goals.
• Implemented quality assurance measures to validate data integrity and system functionality throughout the testing and deployment phases.

• Oversaw the implementation of the My Bill System customer portal, delivering training sessions and driving customer onboarding while managing high-value account receivables.
• Developed monthly and quarterly revenue projections, formulating collection initiatives and collaborating with billing and sales teams to reconcile discrepancies.
• Contributed to UAC resolution and process improvements, applying problem-solving skills and ensuring timely issue resolution.
• Led process optimization initiatives, implementing best practices to enhance operational efficiency and reduce discrepancies in account receivables.
• Developed and enforced quality standards, ensuring compliance with industry benchmarks and driving continuous process improvement.
• Designed and executed quality control frameworks, monitoring key performance indicators (KPIs) to enhance accuracy and efficiency in billing and collections.
• Facilitated cross-functional collaboration, coordinating with sales, billing, and finance teams to align collection strategies with business objectives.

• Processed daily payment allocations, reducing outstanding balances and developing forecast reports to meet monthly objectives.
• Conducted intercompany account reconciliations and obtained TDS certificates, acting as a primary liaison for the regional sales team.
• Streamlined accounts receivable processes by implementing best practices and SAP functionalities, reduction in invoice processing time.
• Analyzed aging reports and customer payment patterns to identify trends, improve collection strategies, and enhance cash flow management.
• Developed and maintained strong relationships with key clients, addressing payment inquiries and resolving issues promptly to improve customer satisfaction.

• Oversaw accounts receivable management for a portfolio of 35 credit and 200+ cash customers, driving revenue growth while optimizing cash flow and reducing DSO.
• Conducted ledger reconciliation and dispute resolution, ensuring regulatory compliance, financial integrity, and risk mitigation.
• Led credit risk assessment and mitigation strategies, evaluating customer creditworthiness and ensuring compliance with company policies.
• Implemented proactive collection strategies, reducing overdue accounts and improving on-time payments by streamlining follow-up processes.
• Negotiated payment plans and settlements with key clients, balancing customer relationships while securing company revenue.
• Monitored and analyzed aging reports, identifying high-risk accounts and taking corrective actions to minimize bad debt exposure.
• Automated reporting and dashboard tracking using Excel and Power BI, improving real-time insights into collections performance.
• Ensured compliance with regulatory standards and internal credit policies, mitigating financial risks and maintaining audit readiness.

• Managed statement of accounts and monitored aged debt files to track outstanding receivables and improve collection efficiency.
• Controlled Unallocated Cash (UAC) by reconciling transactions and ensuring accurate bank statement alignment.
• Utilized SAP, Oracle, and Mainframe Systems to oversee financial data, process transactions, and generate reports for better financial management.

• Facilitated associate training and mentorship, conducting OJT, call audits, and performance evaluations to drive operational excellence.
• Supervised team operations in the absence of the team lead, managing shift scheduling and workload distribution.
• Enhanced client experience in international markets by resolving concerns and upholding service quality standards.

ACHIEVEMENTS :

• Honored with the “Exemplary Performance Award” at Maersk Global Service Center for outstanding contributions and commitment.
• Achieved multiple accolades, including “Top Performer of the Month” and “Rising Star Award” at Honeywell International for consistent excellence.
• Recognized as a “High-Impact Team Player”, earning multiple achievement awards and securing a promotion to Quality Analyst at Wipro.
• Awarded for outstanding DSO optimization at DHL Express, significantly enhancing financial efficiency and cash flow management.